Firkins Chrysler Dodge Jeep Ram
I ended up getting a decent deal. Staff was friendly and easy to talk to.
I have found that the Service Department tries to bend over backwards to solve problems for their customers. Joe Murray is the best I’ve ever worked with; similar for the relatively new Mgr. Dave Nisely. But in the end, FCA pulls the strings and on a recent complaint about the transmission in my 2017 Pacifica, they said the loud metallic clanking sound was “normal.” It isn’t and FCA knows it. Still, Firkins efforts for me at least have been pretty remarkable.
It was a overall good experience. I ended up getting a decent truck for a decent price. The staff was easy to talk to and friendly.
Have always been treated fairly by Firkins Service Dept. Ken Haluska has always been very easy to deal with, listens and assists with getting work.
I would give Joe Murray five stars! He is very professional yet friendly and accommodating. If I had one request...I've owned a lot of vehicles in my time and with a regular service, it would be great to have the vehicle ran through a wash and vacuumed. It would just feel more complete when you can see a difference from when it was dropped off.
Everything was done properly and explained clearly. Have been satisfied before with the service. Have used the parts department in the past and have found it very good.
I have always been very satisfied with the service. I've always asked for Joe because he had always make sure that things are the way I want them.
I was just satisfied with the service the price and the time it took to get the job done. Coming south from Illinois for a permanent move I was glad I ran into firkins
Highly Recommend this place . Experience was truly exceptional .
Brett was my salesman amazing customer service didn’t mind answering the million questions I had ended up test driving at least 7 cars before I found the one I had wanted to finance great dealership would defiantly come here again to lease buy or finance a car.... only downside was the finance guy at the Mitsubishi dealership was douchey and tried to rush me into something that I wasn’t ready for.