Customer Testimonials

Katie the Manger from Firkins Collision department Definitely deserves a raise or at least Employee of the Month . Things started out really ruff with my first adviser he wasn’t returning my calls or emails. Katie stepped in with great customer service and reassurance going forward.She regained my trust back through the whole service process and my car looks great. Thanks Katie 👍🏽

We just drove off the lot with a beautiful certified pre-owned 2023 Jeep Grand Cherokee Altitude. We traded in our Nissan and leveled up. From start to finish, the process was incredibly smooth and enjoyable. Thomas was our salesman. He was professional, personal, knowledgeable and made sure we got the best we could for our trade in. We communicated via text, email, and in person. Very seamless and zero stress experience. Everything was explained to us in simple terms, and we didn't feel confused or outpaced at any point. No question, we would recommend and use Firkins for all our ...

Just want to give another massive thank you to salesman DAN and his team 🙏I bought my dream car yesterday a 2020 dodge charger that I’m absolutely in love with. Also , I would highly recommend this place to anyone looking to buy a vehicle . The welcoming customer service me and my partner received was phenomenal and I drove off the lot with my car same day .. so a massive thank you to Dan and other associates 😀😀

I just want to thank Giovanni so much and his staff for helping me get into a beautiful 2021 gmc terrain. He didn’t quiet on me and he was very professional.

Just went to look

I was calling about a vehicle that I found online the salesman put me on hold so he could gather information about it I stayed on hold for 27 minutes until I finally had enough and hung up. The salesman took my phone number before he went to gather information in case we were disconnected and yet he never called me back.

Took our 2023 Wrangler in for oil change and tire rotation at Firkins in Bradenton. Decided to do a 5 tire rotation including the spare. When I got home, I needed to get something out of the back of the vehicle. Upon closing the rear door, I noticed a wobble from the spare. The technician had simply put the locking lug nut on one of the studs and hadn’t tightened it and neglected to put the other two lug nuts on entirely! I had driven 6 miles in heavy traffic with literally one lug nut that wasn’t even tight! Thank goodness ...

Mike Davidson the Collision Manager at Firkins is the man! He worked tirelessly on our behalf to fix a warranty issue we were having with the hood of our 2018 Pacifica Van. He got it resolved!! Also, he and his staff went above and beyond to fix a " creaking sound " we were having in the driver's side tire well for over a year, that the service department was unable to rectify and said "it was just the nature of the Pacifica's and the Wranglers". Thank you Mike! We will refer friends and family to the ...

Bought 2 trucks from Guinifer, she is absolutely amazing.

Purchased a pre-owned Wrangler and my salesman was Dan Horn, couldn't be happier with the entire transaction. I felt like Dan not only knew his product but that he was actively helping me at every step, including finance and delivery. I highly recommend Dan Horn.

After blowing a gasket in the middle of the freeway, I was able to get immediate service at Ferkins. Jake in the service department was extremely understanding and communicable. I hands-down recommend Ferkins!

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Firkins (Scott T. as well as Jason B.) were very attentive, efficient, very personable in helping us finalize our 2023 Jeep Grand Cherokee 4xe Purchase. Highly recommend the dealership. Terry K.

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didn't act like buzzards on roadkill. They let us approach them instead of hounding us.

The manager is so helpful! Customer service is top-notch! I will always come here instead of Tampa!!

Mike did a great job for us. He kept us informed all the way. We felt fortunate to have him on our job.

Great service fair prices. Good donuts in waiting room

Had our van serviced while in from out of town. Excellent service. Stop was quick and easy. Everyone treated us great.

Love Firkins! For service, Billy was great!

Geovanny Rodriguez was fantastic. He's really responsive and even got to the dealership early to help me get a inspection done on the vehicle so we could purchase it this weekend. Although we didn't get a veterans discount from Craig (smirk) we did have a great buying experience. We would recommend going to these guys and ask for Geo!

My friends and I were in on Wednesday this week. I had the best car buying experience ever!! Jason Mann was professional, kind and so accommodating. Jef Schwartz went above and beyond to help my friends as well. I recommended this dealership!! Great service. Thank you Jason and Jef!!

Wonderful!!!

I had an amazing car buying experience! Keith and Casey got us exactly what we wanted and needed for an amazing price! They made the process quick and easy, drove my new car off the lot same day. Fair trade in prices... overall VERY impressed! Keith and Casey are definitely assets and I will be doing business with them in the future!

No pushy salespeople. Great experience.

Billie Dell is a good service writer the service good

Purchased a vehicle with Tom and he was the best! Made sure I was taken care of during the process. The car needed some touch up paint and Tom made sure to get me in as soon as possible. Bryan with the body shop was the best as well.. set me up with a rental car until my car was finished. Couldn’t have asked for better people to deal with other than Tom and Bryan.. very communicative, professional, makes sure you are satisfied! Highly recommend these guys at Firkins!

If you are looking for a quality used vehicle, look no further than Firkins. The whole process of buying a preowned car was made so easy largely due to our sales representative Guinifer Mendez. Guinifer was very informative, friendly, and worked very hard to be sure my wife and I were comfortable and satisfied. We highly recommend Firkins and are sure that you too will be satisfied. Ask for Guinifer and she will take care of the rest.

As a disable Veteran, I had a wonderful purchase experience at Firkins in Bradenton, Florida. to include service after the sale. And did the extra five miles. MURICE, the used car sale manager very communicative and helpful does the extra mile after the sale for Veterans or anyone, Keith, the used car Service manager treats my vehicle as his own, and April, the transfer title personnel is very knowledgeable of each states title requirements and handles your title quickly. All personnel at Firkins are Veteran friendly so I recommend to veterans to shop at Firkins: a good shopping experience. The ...

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Firkin's has always serviced my Jeep's. Their staff are professional, friendly and courageous. Have purchased three Jeep's from Firkin's and all were cared for by their service department. I would highly recommend them for any auto repair.

Great service as always.

Excellent service

Eric is an excellent service representative! Eric is very knowledgeable, helpful and understanding. He made me feel comfortable about talking care of my vehicle. I had an issue with my water pump and he had it fixed in a timely manner. Very satisfied with his service and I would recommend Firkins in a heart beat!

Very customer service oriented and work hard to make a deal. They made several text contacts to ensure everything was going well up to making appointment and followup.

As much as I despise car shopping, Shane made the process fast & easy, without cringey sales tactics.

Good service a little pricey though

i havent bought a vehicl there, but they recently serviced my 21 Jeep Wrangler and they were fantastic to me and my vehicle

I hah to have some service on my van which is a 2011 Town. & Country. The service department was extremely friendly and fixed it for me despite needing quite a bit of repairs. Thank you Brent for keeping me informed as the work went on.

....Weds. pickup blows cold air!.....Thursday she blows Hot Hot!...of course its after 6 to find this out. LOL So, called the service department at 8am and spoke with Jon. Said to bring her in and they would try to work her in. Be there in 30! Met Jon and gratefully had the courtesy van take me back home. Around 1130 Jon calls with the good/bad/good news. Good - found the problem. Bad $2200 and have to order the parts. Good - Extended warranty covered all but the $100 deductible. 🙂 Left it over the weekend so to be first in line when ...

Great place for service

Mikail & the collision team at Firkins are top notch! Unfortunately, I’ve had to take my car here twice this year - but it has been THE best experience. My car was keyd really bad and most body shops turned me away and told me to just trade it in for another car??? Firkins took on the project and made my car look brand new. A couple days later a crazy driver crashed into me. Mikail was able to get my car on the schedule asap and again my car looks brand new and might even drive better than ...

Shawn Clarke. Great sales rep

Stephanie (service extraordinaire) took care of all services in a timely fashion. Went over recommended services and explained each one throughly ensuring that I understand what services my Ram needs. Her patience with me was definitely appreciated seeing as I can be quite analytical and ask a lot of questions. Make sure you request Stephanie when pulling into Firkin’s service department. She has the passion needed to make sure all her guests have a great experience. Rob (service director) great communication and able to assist with additional needed information. Overall 5 out of 5 stars for Firkin’s Service department. Don’...

Easy to deal with...Brad was great!

They filled my dreams and went overboard. I could not ask for a beautiful jeep like I got!

Eric, a service advisor, was very helpful throughout entire process

Never have to worry about the work on my truck . Service is completely satisfactory. People are friendly and eager to help.

Firkins has not failed us in the 2 years I have been here the repairs you have done on my 2010 Dodge Dakota have kept it on the road and it is still a great truck and 13 years old it runs and feels like it did when it was 3 years old and now that Dodge has discontinued making parts Firkins has met the challenge and made many repairs that are making it a classic V8 truck I hope we get over this climate lie and get back to making MOPARS again!!!

Firkins a great dealership where you can find any truck I will recommend for anyone Fabiola Trejo she’s a great lady I really recommend her

Billy Dell service department once again resolved our issue, communicated and had car ready on the projected delivery day.

Warranty work was done on my 2018 Jeep JL. Firkins did a great job seeing it through. Thank you.,

John Curtis was very professional and helpful. Thanks

very kind and helpful people

Always well taken care of at Firkins, always great service and speedy too!

My wife went in for service on our Jeep wrangler her service advisor George went above and beyond!!!

Quick and efficient.

I moved to this area 19 years ago, I had a 1998 Jeep Cherokee at the time and began using Firkins for service. Since then there has been an unbreakable bond that has formed. In 2014 I bought another Cherokee from the dealership and it's extremely while maintained because of the care that it's received each time I take it there for service.

Would highly recommend Sibel Russell Was amazing as well as financing team

I have recently been very disappointed with Firkins (summer of last year) however this was a much different experience with amazing customer service and overall interaction improvements. I am so glad they getting back to their "old self" and making it a better experience.

Mr. Billy is great thank you!

Brian and the team exceeded my expectations in upgrading the stock bumper of my 2018 Wrangler JL Sport to the Mopar off road steel bumper to match the front off road bumper they upgraded previously. It was really nice to get it the great service after waiting 5 months to get the bumper. Previously they did a superb job in refinishing most of my hinges that were bubbling due to an imperfections in the finishing process. Thanks Firkins! Thanks Collision Team!

The entire staff at the service department is exceptional. The service was done on a Saturday and everyone was engaged and eager to please. I would give a Six star rating if I could.

Friendly, knowledgable and timely.

They identified my problem. Had to order part to fix. Waiting for part to come.

See Shane - he was first salesmen that I’ve had with no pressure and no fake pretend to be your friend and care about your life like most often do.Very happy with my purchase. Will recommend Shane

Brett was the best salesman. He actually stood up for me against the sales manager fighting for the sale. He knew my offer was reasonable and wanted the sale to happen. He was great throughout the entire process and I will say the dealership in the end did make the deal happen so I was very happy with the overall experience, eventually.

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Great work & car was ready on time!

These folks are friendly and honest! Yep - you don't hear that second word very often when dealing with car dealers. But these folks really ARE!! We take all of our cars there! (A Wrangler, Renegade, Compass and Chrysler 200)

Jon Curtis was my service advisor and he was very accommodating. You need more people like him. He’s truly so kind and I was in and out for my oil change.

Great staff and service

Awesome service every time!!!!!!

This post should be under Caitlin Smith My service was exceptional wonderful service from start to finish!

Got me in on a Saturday and took great careto resolve my issue.